Roseanna Coetzee
Every support worker has a story, something personal that inspires them to step into this line of work. For me, it all began with a visit to an orphanage in China for children with disabilities. That experience left a lasting impression and ignited a deep desire to help others. It marked the beginning of what has become a nine-year journey as a disability support worker.
Why I Chose Care to Change
After working independently and with various providers, what truly set Care to Change apart was the heart of the organisation, both its leadership and its team members. For the past four years, I have chosen to work here because the company genuinely lives by its mission. Management actively supports both staff and participants. The workplace culture is community-focused, values-driven, and, above all, human. It feels less like a company and more like a family.
Starting the Day: Setting the Tone for Success
My day usually begins at the Supported Independent Living (SIL) home. The first step is handover with the other staff members, we provide 24/7 care, so communication is essential. I review the shift notes and any important updates to ensure I am fully prepared for the day ahead.
Once participants are awake, the pace picks up. I support them with administering medication, preparing meals, assisting with feeding where needed, and helping with personal care routines. These tasks create the foundation of a safe, consistent, and respectful environment where participants feel supported from the moment they start their day.
Supporting Goals and Building Independence
After the morning routine, the focus shifts to each participant’s personal goals, guided by their individual support plans. This can involve:
- Visiting friends or family
- Attending community events
- Running errands like banking or shopping
- Developing independent living skills at home
These everyday moments are, for me, the most rewarding part of the role. Walking alongside someone as they take steps towards their goals, no matter how small, brings a sense of joy that is hard to put into words
Celebrating the Small Wins
As a support worker, you quickly realise that it is not always about grand milestones. Often, it is about the small wins: a participant making their own lunch for the first time, speaking up about a personal preference, or rebuilding relationships with family members. These moments are reminders that progress looks different for everyone, and every step forward matters.
Sometimes it is not about doing something big at all. It is simply about being present, offering a smile, a listening ear, or a steady hand in a moment of uncertainty.
Learning to Adapt and Lead with Compassion
No two days are the same. I have learned to embrace flexibility, letting go of rigid plans when needed and responding with compassion and creativity instead. It is not always easy, but it is always worth it.
Support work is about so much more than practical care. It is about believing in people’s potential. It is about adapting when the unexpected happens. It is about showing up with empathy, advocating strongly, and empowering those we support to make their own choices.
The Heart of It All: Human Connection
More than anything, this work has taught me the power of human connection. Behind every disability is a person with hopes, fears, preferences, and boundless potential. I feel incredibly honoured to walk beside them on their journey and support them in living life on their own terms
