Last updated September 2026

You can switch NDIS providers at any time. You do not need a reason, and you do not need permission from your current provider. Your plan and its funding belong to you, and they move with you to whichever registered provider you choose.

Care to Change is a registered NDIS provider across South-East Queensland. We can explain how a switch would work for your supports and set up your new arrangement at whatever pace suits you.

The process is much the same whichever provider you move to. You check what your current service agreement says about ending it and give notice in writing. You arrange your new provider so that there is no gap in support, and the new team then takes over. If a support coordinator is part of your plan, they can manage most of this on your behalf.

Why people change providers

People change providers for many reasons. The service may not suit them, the support workers may change so often that no routine forms, or the provider may be slow to return calls. Some people move house. Others find that their goals have changed and their current provider does not offer what they now need. All of these are reasonable grounds for a change, and none of them has to be justified to anyone.

Changing providers does not change your plan. The same budgets stay in place. You are choosing a different team to deliver the supports your plan already funds.

What to check before you switch

Your service agreement

This is the document you signed when you started with your current provider. It sets out how much notice you need to give and how the arrangement ends. Notice periods differ between providers, so read your own agreement rather than relying on what applies elsewhere.

How your funding is managed

Your plan is managed in one of three ways: by the NDIA, by a plan manager, or by you. This affects who pays your providers’ invoices and how a new service agreement is recorded. Your plan document states which applies to you. Your new provider, or whoever manages the payments side of your plan, can explain what the change involves.

Records held in the NDIS system

Some supports are recorded against your current provider in the NDIS system, for example as a service booking. That record needs to be ended or updated when you change providers. Your new provider or your support coordinator can arrange this.

What you want from a new provider

Before you speak to a new provider, write down what has not worked and what you want to be different. Include the supports you need, the days and times that matter to you, and any access or communication needs. That list makes the first conversation quicker and more useful.

The role of a support coordinator

If your plan includes support coordination, your coordinator can manage the whole change for you with your agreement. That includes checking your notice period, contacting the new provider, agreeing a start date, and passing on any information you want shared. You still make every decision. The coordinator does the administration.

Notice periods

Most service agreements require a set period of notice before you leave. Two weeks is common, but it is not a rule, and your agreement may say something different. If a notice period seems unreasonable, or you are not sure what it means, ask your provider to explain it or raise it with your support coordinator.

Give notice in writing so that both sides have a record of the date. An email is enough. You do not have to give a reason. A short message that states you are ending the service and the date it ends is all that is needed.

How to move your supports without a gap

The aim is for your new provider to start on the day your current provider finishes, so that your support continues without a break. The order below usually achieves that.

1. Speak to your new provider first. Confirm that they can take you on, and when they can start, before you give notice to your current provider.
2. Agree a start date. Set the start date to follow the end of your current service, allowing for your notice period.
3. Give notice to your current provider. Put it in writing and include the end date.
4. Sign a new service agreement. Your new provider prepares a service agreement with you, and any record in the NDIS system is updated to match.
5. Share what will help. With your agreement, information such as your support routine, medication times or access needs can be passed to the new team from your previous service provider with your permission. That way they do not start from nothing.

You remain in charge of every step. If you would prefer not to handle the administration yourself, a support coordinator can manage the handover for you.

How Care to Change starts with a new participant

We begin with a conversation about what you need and what has not worked before. We then prepare a service agreement and go through it with you, and match you with support workers from our own trained and screened team. Where possible we can also match for language and culture. We check in during the first few weeks to confirm the arrangement is working for you, and we adjust it if it is not.

Care to Change has been a profit-for-purpose provider since 2016. Any surplus goes back into supports rather than to shareholders, and we do not take payment from your Disability Support Pension.

You can move one support to us or several. We provide support coordination, supported independent living, community participation, and daily living and domestic assistance, as well as day programs and group activities. If you only want to move one part of your plan for now, you can keep your other providers as they are.

Frequently asked questions

Talk to us about switching

Call 1300 515 888 or send a message through our contact page. We will explain how a switch to Care to Change would work for your supports, and there is no obligation to go ahead. The NDIA publishes its guidance on choosing and changing providers at ndis.gov.au.